About Our Consultancy

Irma Kalnina Consulting offers the highest quality standards of training programs and consultation in business etiquette, communications, and protocol based on long-standing professional expertise.

About Our Consultancy

Irma Kalnina Consulting (IKC) was established in 2005, offering professional training programs and consultation in business etiquette, communications and protocol according to the highest contemporary standards of business etiquette.

Business etiquette and protocol are practical tools which replace uncertainty with confidence, good manners and effective communications skills. They consist of rules and norms of conduct, which serve as a good foundation for trust, respect and good relations in one’s personal life as well as a highly competitive business environment.

During the courses, situation analysis and practical examples are tailored to the individual needs and requirements of the clients.

  • An understanding of the basic principles and nuances of effective communication and cooperation.
  • Non-verbal communication.
  • An understanding of the basics of cross-cultural communications.
  • Success in multi-cultural settings.
  • Business conversation in English (for non-native speakers).
  • A positive corporate/organizational image.
  • An understanding of formal and informal dress codes.
  • Higher competitiveness and motivated employees.
  • Personal development.
  • Confidence in formal and informal settings.
  • An understanding of protocol and diplomacy.
  • An understanding of executive dining and entertaining.
  • Top level management.
  • Mid level management.
  • Management assistants, consultants, advisors.
  • New employees.
  • Representatives of international organizations.
  • Latvia’s President’s Chancery.
  • Latvia’s Ministers, State Secretaries.
  • Members of Parliament.
  • State Agency Directors, Assistants, Staff.
  • Educators and Educational Administrators.
  • Students, Graduate Students.
  • NGOs.
  • Communications professionals.
  • Anyone wishing to improve their communications skills.

Among IKC clients are state owned companies, manufacturers, legal offices, pharmaceuticals, financial institutions, high-tech companies and hospitality industry as well as companies in other fields for whom effective communication is essential for growth and development.

Finance and Business

  • Law Firms

    • Klavins Ellex (formerly LAWIN Kļaviņš & Slaidiņš)
    • Cobalt
    • SIA Bunkus
    • Sorainen Zvērinātu advokātu birojs
    • Varul
  • Consumer Products & Services

    • Procter & Gamble
    • Domenikss [Daimler]
    • Amserv Motors
    • Estravel Latvia
    • AirBaltic
  • Pharmaceuticals

    • Merck Sharp & Dohme Latvia
    • Ipsen Pharma
    • Novo Nordisk
    • Tamro
    • Grindeks
    • Olainfarm
    • Allergan
  • Business Services

    • Omnicom Media Group
    • MRS Grupa
    • Schneider Electric Latvija
    • BTA Insurance
    • BTP Real Estate
  • Hospitality Industry

    • Le Dome Hotel
    • Hotel Bergs
    • Ostas Skati
    • Bibliotēka No. 1
  • Finance & Banking

    • Ernst & Young
    • Bank of Latvia (Central Bank)
    • Swedbank
    • SEB Banka
    • Banka Citadele
    • UniCredit Leasing
    • BigBank
    • Bank M2M Europe
  • Technology

    • Accenture
    • DPA
    • Microsoft Latvia
    • QUBE
    • Diatom Global
    • Tieto
    • Samsung
  • Manufacturing & Construction

    • A & E Partners
    • Cytec Industries
    • Ošukalns
    • Stiga RM
    • Balticovo
    • Arčers
    • Latvijas Gāze
    • ABB Latvia
    • Latvijas Finieris, Riga Plywood

Government and State-owned Agencies

  • Government—National

    • LR Office of the President (Staff of Valdis Zatlers, Andris Berzins, Raimonds Vejonis)
    • Latvian Presidency, European Union Council 2015
    • LR Ministry of Foreign Affairs
    • LR Ministry of Defense
    • LR Ministry of Justice
    • LR Ministry of the Interior
    • LR Ministry of Culture
    • LR Internal Revenue Service
    • Police Academy of Latvia
    • LR National Library
    • LR Commission of Financial and Capital Markets
    • Latvian Railways
    • Competition Council
    • State Real Estate
    • The Prosecution Office
  • Government—Regional & Local

    • City of Riga
    • City of Riga Transportation Department
    • City of Jurmala
    • City of Liepaja
    • City of Jelgava
    • City of Valmiera
    • Daugavpils Region
    • Jelgava Region
    • Jurmala Region
    • Limbazhu Region
    • SIA Rīgas Nami

Education and Non-governmental Organisations

  • Education

    • University of Latvia
    • Jāzeps Vītols Latvian Academy of Music
    • RSU Academy of Intelligence
    • Riga Dome Choir School
    • China Europe International Business School
    • Shanghai National Audit Institute
    • Beijing Foreign Studies Institute

    Non-governmental and Associations

    • Museum of the Occupation of Latvia
    • German Baltic Chamber of Commerce
    • Association of Latvian Academic Libraries
    • Student fraternity Tervetia

In the News

What are people saying?
On behalf of all Allergan Baltics team, me and our Manager Aušra would like to say big thank you for wonderful and very interesting lecture in Malpils, Latvia, last week.
It was really very informative and useful: some of my colleagues have already caught your ideas and looks more professional.
Gabija Matonytė — Sales Programme Coordinator and Compliance Manager
With regards to the upcoming Latvian Presidency in the Council of the European Union, I had the honour of attending a lecture on diplomatic etiquette presented by Irma Kalniņa. Irma Kalniņas experience and knowledge were what made this lecture into one of the most useful throughout the preparation. The lecture was well adapted to the young audience and therefore made the diplomatic etiquette easy to understand. From this lecture, I learned a great deal of useful information and advice that will be used during the whole presidency and in the future.
Justīne Elferte — Liaison Officer for the Latvian Presidency in the Council of the EU at Riga Graduate School of Law
In the era of global economy, one cannot excel in the marketplace without cross cultural awareness, proper etiquette and effective communication skills. In fact, a business person who trades internationally must have formal diplomacy skills. Having understood this necessity, we booked two full days seminar for our C level executives with Irma Kalnina’s firm. It is my pleasure to say that everybody has been deeply impressed with the quality of the presentation, the usefulness of the material and overall charisma and passion with which Irma Kalnina delivered her two day course in etiquette and formal protocol.
Denis Gorškovs — CEO of Diatom Enterprises
The student fraternity Tervetia successfully cooperated with Irma Kalnina to organize etiquette courses for fraternity members. These courses achieved the desired result in keeping with our fraternity’s goals: to unite and educate new students so that they can be developed into honorable and capable members of the country and society; individuals who act according to the principles of honor and justice, and are courageous, self-sufficient and responsive.
Irma Kalnina has demonstrated that she is social partner we can rely upon to provide us with the highest level of courses in etiquette. As an instructor she not only offered lessons but also undertook preliminary research which allowed for Dlexible responses to a variety of professional and scheduling challenges. We welcome working with Irma Kalnina on etiquette training in the future.
Mārtiņš Vilnītis — Tervetia (Latvian student fraternity)
Irma Kalnins’ Communications laboratory was truly valuable and exceptionally relevant for our firm’s lawyers. With her wealth of experience and captivating sense of humor, Irma motivated us to better understand ourselves and those with whom we speak. Irma stresses that the foundation of all communication is attitude, and with her positive and relaxed approach she inspires audiences toward enjoyable and successful communication. Even many months after our sessions, we have noticed how Irma’s advice has helped us polish our communications skills in various work situations.
Ingrīda Kariņa-Bērziņa — Cobalt partner
AS BALTICOVO worked with etiquette and protocol expert Irma Kalnins and participated in her seminars about working lunches, effective communication, and Gold Standard relations with clients. After these seminars I. Kalnins was invited to help with the development of a dress code handbook for our management. This handbook is still used when we bring in new employees. During the development of the handbook she also accompanied our employees on shopping trips for clothes and evaluated samples chosen by our company. During the seminars, theory was supplemented with assignments related to the given theme. She also shared examples from her professional life. Our employees remember I. Kalnins with fondness and are grateful for the opportunity to get to know such a highly qualified expert.
Ilze Eglīte — Office and Personnel Director, Balticovo
Participation in international meetings and conferences is an important part of the everyday work of Latvijas Bankas managers, economists and other specialists. Irma Kalnins’ course “Effective participation in international meetings” illuminated the nuances of international business etiquette that help lead to constructive discussions. It also strengthened confidence in effective communication, and offered practical and useful advice on the use of the English language, as well as resolving various business situations. In addition, the time spent in intensive work together with colleagues has been a valuable opportunity for foster teamwork and personal development.
Vineta Veikmane — Latvijas Banka Assistant Director, Personnel managment
Information technology is something universal. Today it is an inseperable part of our lives regardless of the kind of work you do. That’s especially why an IT specialist must not only know his product but must also detect and adapt to a variety of signals that come from the outside world. Etiquete is a complex collection of signals, the knowledge of which is essential in the arsenal of any IT specialist - after all, we are the ones building bridges between various worlds! Thank you to Irma for introducing us to the detection and translation of these signals!
Ēriks Eglītis — Director, Microsoft Latvia
We chose Irma Kalnins’ courses in order to improve the communications skills of our hospitality staff and to deepend their understanding of etiquette. These courses opened a new page in hospitality standards for us and not only enhanced our employees’ competence but also inspired them thanks to Mrs. Kalnins’ personal life stories. In my view, these courses were among the most valuable we have ever undertaken to fully develop the quality of our firms’ offerings.
Jānis Pinnis — Director, Le Dome Hotel & SPA
Irma Kalnins’ personal experience, professionalism, tactfulness and personal charm are value in and of themselves. Theory, practical examples and exercises were balanced and supplemented one another, giving added opportunities to identify with the subject matter. I especially liked the fact that during the course “Etiquette and Protocol” a personalized approach was used, tailored to the needs and requirements of each participant. This enabled them to better understand the internal logic of certain situations at work or in their personal lives. The opportunity to enjoy Irma Kalnins’ presentation has been one of the best experiences in recent memory. One of the main truths that I personally received was understanding that good style requires both heart and mind!
Inga Veinberga — Latvijas Gāze, International Relations Specialist