On behalf of all Allergan Baltics team, me and our Manager Aušra would
like to say big thank you for wonderful and very interesting lecture in
Malpils, Latvia, last week.
It was really very informative and useful: some of my colleagues have
already caught your ideas and looks more professional.
Sales Programme Coordinator and Compliance Manager
With regards to the upcoming Latvian Presidency in the Council of the European
Union, I had the honour of attending a lecture on diplomatic etiquette presented
by Irma Kalniņa. Irma Kalniņas experience and knowledge were what made this
lecture into one of the most useful throughout the preparation. The lecture was
well adapted to the young audience and therefore made the diplomatic etiquette
easy to understand. From this lecture, I learned a great deal of useful
information and advice that will be used during the whole presidency and in the
Liaison Officer for the Latvian Presidency in the Council of
the EU at Riga Graduate School of Law
In the era of global economy, one cannot excel in the marketplace without cross
cultural awareness, proper etiquette and effective communication skills. In
fact, a business person who trades internationally must have formal diplomacy
skills. Having understood this necessity, we booked two full days seminar for
our C level executives with Irma Kalnina’s firm. It is my pleasure to say that
everybody has been deeply impressed with the quality of the presentation, the
usefulness of the material and overall charisma and passion with which Irma
Kalnina delivered her two day course in etiquette and formal protocol.
CEO of Diatom Enterprises
The student fraternity Tervetia successfully cooperated with Irma
Kalnina to organize etiquette courses for fraternity members. These
courses achieved the desired result in keeping with our fraternity’s
goals: to unite and educate new students so that they can be developed
into honorable and capable members of the country and society;
individuals who act according to the principles of honor and justice,
and are courageous, self-sufficient and responsive.
Irma Kalnina has demonstrated that she is social partner we can rely
upon to provide us with the highest level of courses in etiquette. As an
instructor she not only offered lessons but also undertook preliminary
research which allowed for Dlexible responses to a variety of
professional and scheduling challenges. We welcome working with Irma
Kalnina on etiquette training in the future.
Tervetia (Latvian student fraternity)
Irma Kalnins’ Communications laboratory was truly valuable and exceptionally
relevant for our firm’s lawyers. With her wealth of experience and captivating
sense of humor, Irma motivated us to better understand ourselves and those with
whom we speak. Irma stresses that the foundation of all communication is
attitude, and with her positive and relaxed approach she inspires audiences
toward enjoyable and successful communication. Even many months after our
sessions, we have noticed how Irma’s advice has helped us polish our
communications skills in various work situations.
AS BALTICOVO worked with etiquette and protocol expert Irma Kalnins and
participated in her seminars about working lunches, effective communication, and
Gold Standard relations with clients. After these seminars I. Kalnins was
invited to help with the development of a dress code handbook for our
management. This handbook is still used when we bring in new employees. During
the development of the handbook she also accompanied our employees on shopping
trips for clothes and evaluated samples chosen by our company. During the
seminars, theory was supplemented with assignments related to the given theme.
She also shared examples from her professional life. Our employees remember I.
Kalnins with fondness and are grateful for the opportunity to get to know such a
highly qualified expert.
Office and Personnel Director, Balticovo
Participation in international meetings and conferences is an important part of
the everyday work of Latvijas Bankas managers, economists and other specialists.
Irma Kalnins’ course “Effective participation in international meetings”
illuminated the nuances of international business etiquette that help lead to
constructive discussions. It also strengthened confidence in effective
communication, and offered practical and useful advice on the use of the English
language, as well as resolving various business situations. In addition, the
time spent in intensive work together with colleagues has been a valuable
opportunity for foster teamwork and personal development.
Latvijas Banka Assistant Director, Personnel managment
Information technology is something universal. Today it is an inseperable part
of our lives regardless of the kind of work you do. That’s especially why an IT
specialist must not only know his product but must also detect and adapt to a
variety of signals that come from the outside world. Etiquete is a complex
collection of signals, the knowledge of which is essential in the arsenal of any
IT specialist - after all, we are the ones building bridges between various
worlds! Thank you to Irma for introducing us to the detection and translation of
Director, Microsoft Latvia
We chose Irma Kalnins’ courses in order to improve the communications skills of
our hospitality staff and to deepend their understanding of etiquette. These
courses opened a new page in hospitality standards for us and not only enhanced
our employees’ competence but also inspired them thanks to Mrs. Kalnins’
personal life stories. In my view, these courses were among the most valuable we
have ever undertaken to fully develop the quality of our firms’ offerings.
Director, Le Dome Hotel & SPA
Irma Kalnins’ personal experience, professionalism, tactfulness and personal
charm are value in and of themselves. Theory, practical examples and exercises
were balanced and supplemented one another, giving added opportunities to
identify with the subject matter. I especially liked the fact that during the
course “Etiquette and Protocol” a personalized approach was used, tailored to
the needs and requirements of each participant. This enabled them to better
understand the internal logic of certain situations at work or in their personal
lives. The opportunity to enjoy Irma Kalnins’ presentation has been one of the
best experiences in recent memory. One of the main truths that I personally
received was understanding that good style requires both heart and mind!
Latvijas Gāze, International Relations Specialist